Our job is to help IMPAQ answer the following questions about the PCMH Pilot Program:
(1) Did access to and the quality of care improve?
(2) Did patient, provider, and staff satisfaction increase?
(3) Have disparities in health been reduced?
(4) Has the utilization of costly services decreased?
(5) Are payer costs of care lower?
Answering these questions will involve gathering care outcomes and cost data along with information about patient, provider and staff perceptions during 2012 and again in 2014.
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